Terms and Conditions

These Terms and Conditions (“Terms”) govern your use of Koala Cloud (the “Site”) and purchases of products/services (“Products”) from us (“we/our”). By accessing the Site or placing an order, you agree to these Terms. If you disagree, do not use the Site.

1. Acceptance of Orders

Your order is an offer to purchase. We confirm order receipt via email, but acceptance only occurs when we verify payment, confirm stock, and dispatch the Product. We reserve the right to reject/cancel orders due to stock shortages, pricing errors, or fraudulent activity.

2. Payment Terms

You agree to provide accurate payment information. Payments are subject to verification. We are not liable for delays/failures caused by incorrect info or third-party payment issues. We comply with applicable anti-fraud and financial regulations.

3. Delivery & Risk

We deliver to the address you provide; you’re responsible for its accuracy. Delivery times are estimates. Risk of loss/damage passes to you upon delivery. We’re not liable for delays from logistics issues beyond our control.

4. Returns & Refunds

Our return/refund policy applies (see separate page). We do not accept returns for opened/used Products (unless defective) or custom items, except as required by law. Approved refunds are processed to your original payment method within 14 working days.

5. Product Information

We strive for accurate Product descriptions, images, and pricing. We reserve the right to correct errors and update info without notice. Actual Products may differ slightly from images.

6. Intellectual Property

All Site content (text, logos, images) is our intellectual property. You may not reproduce, modify, or distribute it for commercial use without our written permission.

7. Limitation of Liability

To the maximum extent permitted by law, we’re not liable for indirect, incidental, or consequential damages from using the Site or Products. Our total liability is limited to the order’s purchase price.

8. Governing Law

These Terms are governed by the laws of the Hong Kong Special Administrative Region of the People’s Republic of China. Disputes shall first be resolved through friendly negotiations; in the event of a failure to reach a settlement, such disputes shall be submitted to the competent courts of the Hong Kong Special Administrative Region of the People’s Republic of China for resolution.

9. Policy Updates

We may revise these Terms; updates take effect upon posting on the Site. Your continued use confirms acceptance of revised Terms.

10. Contact Us

For questions about these Terms, contact us at:
Email: Elandlong@gmail.com
Phone:+1 213 599 8389
Address: UNIT 08, 15/F WITTY COMM BLDG
1A-1L TUNG CHOI STREET, KLN
HONG KONG