Privacy Policy
This Privacy Policy (the “Policy”) explains how Koala Cloud (hereinafter referred to as “we/our/us”) collects, uses, stores, discloses, and protects your personal information when you access or use our website, place orders, or interact with our services. We are committed to safeguarding your privacy and complying with applicable data protection laws and regulations. By using our services, you acknowledge that you have read, understood, and agreed to the collection and use of your information as described herein.
1. Information We Collect
We may collect the following types of personal information from you:
– Personal Identification Information: Such as your name, email address, phone number, shipping address, billing address, and ID information (when required for verification or compliance purposes).
– Transaction Information: Including order history, payment method details (we do not store full credit card information), purchase amount, and product preferences.
– Usage Information: Automatically collected when you use our website, such as your IP address, browser type, device information, access time, pages visited, and navigation behavior. This information is collected via cookies and similar tracking technologies.
– Voluntarily Provided Information: Such as feedback, reviews, survey responses, or information you provide when contacting our customer service.
2. How We Use Your Information
We use your personal information for the following legitimate purposes:
– Process and fulfill your orders, including verifying payments, arranging shipping, and notifying you of order status.
– Provide customer support, respond to your inquiries, complaints, or requests, and resolve issues related to your purchases.
– Improve our website, products, and services by analyzing user behavior and preferences.
– Send you relevant notifications, such as order updates, shipping alerts, and important policy changes.
– Comply with legal and regulatory obligations, such as anti-money laundering, tax reporting, and consumer protection laws.
– Protect the security of our website and services, detect and prevent fraudulent activities, and safeguard our legitimate rights and interests.
3. Disclosure and Sharing of Information
We will not sell, rent, or lease your personal information to third parties for marketing purposes without your explicit consent. We may disclose your information in the following circumstances:
– To third-party service providers who assist us in operating our business (e.g., logistics partners, payment processors, IT service providers), who are bound by confidentiality obligations and may only use the information for the purposes we specify.
– When required by law, court order, or regulatory authority, or to protect our legal rights, property, or safety, or the rights, property, or safety of others.
– In connection with a merger, acquisition, or sale of all or part of our business assets, where your information may be transferred as part of the transaction (we will notify you in advance if this occurs).
4. Data Security
We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include encrypted data transmission, secure server storage, access control, and regular security audits. However, no method of data transmission or storage is 100% secure, and we cannot guarantee absolute security of your information. You are responsible for keeping your account credentials (if any) confidential.
5. Your Rights Regarding Personal Information
You have the following rights with respect to your personal information, subject to applicable laws:
– The right to access, correct, or update your personal information.
– The right to request deletion of your personal information (where we have no legal obligation to retain it).
– The right to object to or restrict the processing of your personal information in certain circumstances.
– The right to withdraw your consent to the processing of your information (where processing is based on consent).
To exercise these rights, please contact us via the information provided in Section 7. We will respond to your request within a reasonable time in accordance with applicable laws.
6. Cookies and Tracking Technologies
We use cookies, web beacons, and similar tracking technologies to enhance your user experience, analyze website traffic, and personalize content. You can adjust your browser settings to block or delete cookies, but this may affect some features of our website.
7. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal information, please contact us at:
– Email: Elandlong@gmail.com
– Address: UNIT 08, 15/F WITTY COMM BLDG
1A-1L TUNG CHOI STREET, KLN
HONG KONG
8. Policy Updates